#ArabiaWork #UAE
CUSTOMER SERVICE OFFICER (URDU/NEPALI SPEAKERS) AED 4.5K – DUBAI
Title: Customer Service Officer (Urdu/Nepali Speakers)
Location: Dubai
Salary: AED 4,500/Month
Benefits: Free Lunch/Refreshments + Medical Insurance + Annual Airfare for self
Work-Days: 5 days/week plus one Saturday/ month
CVs: Resume@macgroup.me
Note: Must have good written/verbal communication skills and excellent mail/phone etiquettes
NOTE: To avoid spamming with irrelevant resumes, we suggest genuinely interested candidates to read through the entire job description to understand and verify the suitability of your profile for this role before applying. This is a “Plug and Play” role to get risk-free quick-results for the business . Due to our limited time/resources, only shortlisted candidates can be contacted but we would always consider your profile for other suitable roles. Salary depends on candidate’s skills, experience and other attributes. Hiring preference always depend on candidates’ skills/experience/knowledge and other attributes which are suitable for client’s customer demographics to gain better revenue/customer experience.
Our client, a multicultural organization, embraces the culture of workplace diversity without compromising candidates’ performance/qualifications. The client values individuality and offers an inclusive work environment.
Position Purpose
The Customer Service Officer is responsible to handle customers and provide them with efficient customer service by phone/email/in-person.
Key Areas of Responsibilities:
Provide help and advice to customers about company products and services;
Communicate courteously with customers by telephone, email, letter and face to face.
Investigate and solve customers’ problems whilst working closely with the Customer relations manager.
Responsible to keep accurate records of discussions or correspondence with customers.
Learn about organization’s products, promotions or services and keeps up to date with changes.
Responsible for collecting money paid by customers and update the money collection schedule.
Coordinate with the internal stake-holders for clients’ appointments.
Professional Requirements:
At least 3 years’ experience in Customer Service.
Excellent communication skills.
Interpersonal Requirements:
Good MS Office skills.
Good verbal and written communication skills
Ability to act on own initiative and handle stress well.
Excellent grooming/appearance at all times.
Sociable with an open personality that fits the brand image.
Commitment to developing and maintaining a premium brand.
This posting is just an outline of the basic responsibilities and requirements for the position, there is more to being a member of the team, so just keep in mind that this is not a comprehensive list of everything the job will entail. Your duties, responsibilities and activities may change as per business requirements.
Please refrain from applying if your profile is not exact match for this role. Mail CVs to Resume@macgroup.me
ArabiaWork Note: Kindly apply only if your cv relevant to the job post